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Lifetime Guarantee |
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What do you mean by a
lifetime guarantee? |
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Gemini guarantees all of its
products for life. This means that should a letter fade, break, or
contain any defect, we will refinish or replace the defective materials at
no cost to you, as long as the letters are installed on their original
location. Keep in mind that all exterior letters
will require some maintenance to retain their original luster. All
plastic and metal letters should be periodically cleaned with a good dish
soap and water to remove any dirt or pollutants gathered from the
environment. Should the face of a metal letter get scratched, the
polyurethane coating can be revitalized using a good car wax.
Please note that our guarantee applies to defective
material only, as described in the Gemini warranty statement. |
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Return Policy |
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What is your return
policy? |
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Most of our letter and logo
products are custom made-to-order for specific customers. As a
service to our customers, Gemini offers up to a 50% credit of the original
net price should you need to return any goods that were ordered in error,
canceled by the end user, or not needed. All you do is contact us
for an RMA (Return Material Authorization) number, and return at least one
half of the product. You are responsible for
paying any freight for a return. Items such as crate charges, paint
matching charges, or mounting patterns cannot be credited. For
orders over $1000, we will have to determine a credit based on the product
type and dollar value.
Stocking items such as hardware can be returned for full
credit. Contact us to request an RMA number and return the product
in it's original packaging for a full credit. If the original
letters are damaged or scratched, a 50% credit will be issued.
Gemini attempts to recycle any returned defective
material or uses them as samples for other customers. |
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Custom Art |
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What art files can I send
for quotations or orders? |
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We can accept Casmate-SCV,
inspire.SCI, SignLab-EPS, Corel II or lower-CDR, Gerber Graphic Advantage-PLT
(v. 6.21.5), Flex Sign-.fs, or any vectorized EPS file. We can also
convert Mac EPS files. Please be sure to convert
to "curves" or "paths" before sending. You can also compress your
files for faster email sending by using either Pkware, Winzip, or Mac "Stuffit".
These files can be sent to
sales@letterandlogosource.com |
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What is clean art? |
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Clean art is defined as any
vectorized art file of custom letters or logos that has used a minimum
number of control points, while still retaining the integrity of the style
or design. |
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How or when do art charges
apply? |
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If the art we receive
requires no clean-up, we will not add an art charge to your order.
If art needs to be cleaned, your quoted art fee per unique letter or logo
will apply. If the art is fairly clean, requiring
minimal clean-up, we will reduce the quoted art fee. |
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Patterns |
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Can I order mounting or installation patterns? |
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Patterns must be ordered and
normally cost $0.25 per upright inch in letter height with a $3.00 maximum
cost per letter. All stud mounted letters or combination mounted
letters will require some type of drilling template to install. |
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Why are patterns difficult
to make for your exact application? |
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Easy installation requires
careful considerations of many options. Issues such as available
space, visible restrictions, building obstructions, and artistic
interpretation play a part in determining the best layout for your
letters. In order to space a mounting pattern, a detailed drawing is
needed. Spacing or kerning of letters is an art. No two
patterns will match due to this consideration. |
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Can I return a pattern for
credit? |
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Mounting patterns, like
letters, are custom made to your specifications. If you have a
problem with a pattern, please cal us to discuss available options.
In order to make a new pattern, you will need to return the letters as
well as the mounting pattern. If a pattern is spaced or spelled
incorrectly, contact us to evaluate your situation.
Please note that most letter installations will require
some adjustments to letters once the holes are drilled - even with a
perfectly punched mounting pattern. |
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What is the difference
between a spacing tape and mounting pattern? |
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Spacing tapes are used to
roughly show proper spacing for pad mounting letters. Mounting
patterns have exact hole locations punched in kraft paper to provide a
guide for drilling holes. |
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Pricing |
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How do I obtain a quote
for my project? |
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Contact us by
email or
via our online
"Request A Quote"
form. |
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Letter Specifications |
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What size letters will fit
in a given area? |
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The best way to estimate a
line length is to
contact us
for assistance. We have a
letter sizing chart
available to use as a guideline. |
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Why are "O"s, "S"s, and
other curved letters made larger than square letters like "E" and "H"? |
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Perception. The human
eye perceives curved letters or shapes to be smaller than square letters
or shapes |
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What is meant by the
Stoke, Width, Height, and Depth of a letter? |
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| See diagram: |
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Lead Times |
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How long does it take to
get my order? |
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Lead time, or the number of
days needed for production vary by letter product. Generally, Formed
Plastic letters take around 2-3 days to make, Injection Molded around 1
day, and Cast Cut Metal around 10 days. Please
contact us
to discuss any specific lead time questions you may have. |
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Shipping |
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How will my order be
delivered? |
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Most orders are shipped via
UPS or FedEx ground, FOB Gemini unless otherwise requested by you.
You pay the freight on your order so it is your option to ship via air
freight if your order is needed as soon as possible.
Many overnight, 2-day, and 3-day options are available.
Larger letters over 30" may have to be shipped via truck freight.
These orders will ship freight collect with a carrier of your choice. |
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Recycling |
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Does Gemini and Letter &
Logo Source use recycled materials? |
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Gemini recycles all excess
material and trim generated during the manufacturing process to hold down
prices. Examples of how Gemini recycles:
C.A.B. - Cellulose Acetate Butyrate
C.A.B. plastic used in formed, injection molded, slotted, and snap-lok
letters is produced using wood and cotton fibers. This is a
non-petroleum based plastic. All trim is blended back into new
sheets manufactured by Gemini.
Cast Aluminum Alloy 319
All aluminum trim generated from flat cut metal operations is melted and
blended into alloy 319 containing recycled aluminum. The 319 ingot
is used in our satin and painted aluminum metal letters.
Acrylic Plastic Letters
All trim from laser cut operations is blended back into the extrusion
process for new acrylic sheets. |
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